We understand that life happens—sickness, family emergencies, and unexpected events are a normal part of life. If you need to cancel or reschedule your appointment, we kindly ask for as much notice as possible so we can offer that time to someone on our waiting list. We know genuine emergencies happen. Unforeseen events will always be handled with empathy, common sense, and flexibility on a case-by-case basis.

Notice Periods & Fees

• More than 48 hours’ notice: No cancellation fee applies.

• 24 to 48 hours’ notice: A partial cancellation fee applies (50% of the session fee).

• Less than 24 hours’ notice or missed sessions: The full session fee applies.

Why do we have a cancellation policy?

When you book a session, that time is reserved exclusively for you. Unlike a standard medical clinic where appointments are brief and quick to fill, a 50-minute therapy session requires dedicated time and preparation. Late cancellations mean another client in need misses out on support, and it directly impacts the sustainability of our practice.

A Note on Medicare & Health Insurance Rebates

Please note that Medicare rebates and private health insurance benefits only apply to sessions that actually take place. Cancellation fees cannot be claimed through Medicare or private health funds and must be paid fully out-of-pocket.

Additional Clinical Services

• Parent Consultations & Telehealth Support: Dedicated time to discuss progress, strategies, and support plans.

• School & Multidisciplinary Meetings: Attendance at case conferences, care team meetings, or school consultations (in person or online).

• Comprehensive Reports & Written Correspondence: Formal reports for providers, school accommodations, or medical specialists.

How Fees for Additional Services Work

• Pro-Rata Rate: Non-session services (such as report writing, extensive correspondence, or attendance at meetings) are charged pro-rata based on our standard rate of $300 per hour.

• Transparency First: We will always discuss and agree upon any costs with you before undertaking written work or attending meetings so there are never any unexpected fees.

• Brief Administrative Updates: Short, routine communications (under 10–15 minutes) are included as part of your ongoing care and are not billed.

Please Note: Grevillea Grove Psychology provides clinical therapeutic support and does not offer medicolegal assessments, court assessments, or reporting for Family Court proceedings.

Offered to psychologists, registrars, and allied health professionals at our standard consultation rate ($300 / 50 minutes). See Supervision page for details.